Purchasing and Shipping

I want you to be happy with your new art. If you have any questions, please contact me before placing your order at karlapreciado.art@gmail.com

Every care has been taken to show the artwork as accurately as possible with regard to size and color. Please take the time to read descriptions carefully and check the colors on different screens if you are concerned about color variations. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Please take note that any slight inconsistencies in color between the image represented and the actual artwork is not considered a fault. But you can be confident that the quality of the work that you see in the images is what you will get in real life.

Ordering

How is my payment handled?
Payments are taken through Stripe in U.S dollars, I do not store any of your debit/credit card details.

Can I purchase with installments?

If you would like to purchase an original painting over $500, you are welcome to purchase in stages. This can be a helpful option when you've found artwork that you love but can't pay the full amount today. A 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this payment plan.

This arrangement is on the honor system at no extra cost to you. My shipping and return policy still apply.

Shipping

​I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days. Artworks are sent through the U.S. Postal Service depending on size and weight. Most U.S. deliveries arrive within 3 to 5 days from time of shipping. Please allow 10 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Is shipping included?

Yes, shipping on all U.S orders is complimentary of the studio.

Note: At the current time shipping costs are varying significantly due world wide events. I reserve the right to cancel free shipping at any time without notification.

Can I collect my artwork if I am local to the San Diego, CA area?

Yes, if you are local, pick-up or delivery can be easily arranged. Please check out with San Diego CA, pick up/Delivery option ( you still need to fill out required information) and contact me once you have placed your order so we can work out a time to meet.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your location details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the U.S) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Returns

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment (minus any shipping charges I have paid) within 14 days.

What if my painting arrives damaged?

All artwork is carefully packed and wrapped. If you receive a work that has been damaged in transit, I ask that you please contact me with a photograph within 3 days of receiving the art.

What about lost packages?

Art that is missing or lost but marked “delivered” will not be refunded. Unfortunately, there isn’t anything I can do on my end and cannot address any failed delivery or theft issues directly. Please keep an eye out for your items using the provided tracking number to be aware of when it will be out for delivery and make plans for someone to be present at the time of delivery.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the U.S